Retail

Summary

The company is a premium reseller of Apple products and accessories. Its unique concept of 21 stores, business to business, education and Ecommerce, has more than proven itself in a short period of time. From its location in Utrecht, the organization serves its shops mainly in the Randstad and the south and supplies companies and educational institutions throughout the country. In addition, it has its own technical service that works according to Apple standards

Period: September 2012– February 2013

Sector: Retail

Position: Operational manager – Purchasing

Assigment specifications

Assignment

With the strong growth as a result of various acquisitions, the internal organization had not grown sufficiently. As a result, the flow of goods and information stagnated. The Purchasing, Logistics and shops department did not cooperate sufficiently to ensure optimal stocking of shops. A lot of Out-of-Stock or large surplus stock was the result of this. The national service had difficulty in realizing the set standards. The collaboration with Sales – & amp; Marketing stopped at crucial moments to make specific actions a success.

More info

The task package consisted of the management of the Purchasing, Logistics, Distribution and Technical service departments. I have mapped out and analyzed existing processes and procedures on the basis of which the first concrete improvements have been implemented. I have recorded tasks, responsibilities and competences of employees in and conducted basic appraisal interviews with employees. Clear agreements have been made with an external party, including Apple, about control of supplies through effective order management. A new logistics concept has been developed internally and worked out into concrete tasks.

Results