customers

is customer focus really that difficult?

I am always amazed that despite all the fine words, companies…
paradigm

Confront your paradigm

The longest time to change is not the change itself, but the…
lean, teamwork

Teamwork requires altruism

Achieving a close-knit team requires team members to be altruistic.…
resume

From mistrust to trust.

Employees but also managers are constantly grumbling about what…
debate

Rebuttal is not a resistance.

Managers often think that an employee who is critical, who replies,…
social media

Social media as a slippery slope

With the huge technological developments over the recent years…
OEE, planning

Get out of office.

Everyone is probably familiar with it. At the beginning of your…