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is customer focus really that difficult?

12 June 2020

I am always amazed that despite all the fine words, companies…

https://addvise.net/wp-content/uploads/2016/01/klanten.jpg 853 1280 HansG https://addvise.net/wp-content/uploads/2021/05/name-header-addvise-300x24.png HansG2020-06-12 19:55:032021-05-23 13:17:29is customer focus really that difficult?

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“Indian wisdom says that when you discover you are riding a dead horse, the best strategy is to dismount

In corrections, we often try other strategies:

1. Buy a stronger whip.
2. Change riders
3. Appoint a committee to study the horse.
4. Visit other sites to see how they ride dead horses.
5. Give added funding to increase the horse’s performance.
6. Study alternative uses for dead horses.
7. Promote the dead horse to a supervisory position.

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