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Logistics in 2016

On the threshold of 2015, we can look back on an eventful year. Any economic recovery but will it continue? And what does this mean for your supply chain? A brief look into the glass ball.

is customer focus really that difficult?

I am always amazed that despite all the fine words, companies do not understand what customer focus means. Let’s start with the essential difference between customer focus and customer friendliness. The latter indicates the way in which you deal with the customer. So how you actually treat the customer in behavior and language. Customer focus […]